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Welcome to Decora Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website decorates-sale.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to these terms in full.

Decora Shop specializes in beautifully curated home decor items designed to elevate your living spaces. Our collection includes accent rugs, elegant lighting solutions, charming wall accents, and other decorative elements to transform your home.

1. User Responsibilities

When using our website and services, you agree to:

  • Provide accurate, current, and complete information during account registration and checkout
  • Use the website only for lawful purposes and in accordance with these terms
  • Not reproduce, duplicate, copy, or resell any portion of our site without express written permission
  • Comply with all applicable laws and regulations regarding online conduct and content
  • Be responsible for all activities that occur under your account

2. Product Information

2.1 Product Descriptions

We strive to accurately display the colors, features, and specifications of our products. However, actual colors may vary slightly due to monitor settings, and product dimensions are approximate.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel the item or offer a suitable alternative.

2.3 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Artificial Flowers & Plants (due to potential damage during return shipping)
  • Candles (flammable items cannot be resold)
  • Doormats (hygiene reasons)

Please inspect these items carefully upon arrival.

3. Ordering and Payment

3.1 Order Process

When you place an order:

  • You will receive an order confirmation email
  • All orders are processed within 1-2 business days (excluding weekends and holidays)
  • We reserve the right to refuse or cancel any order for any reason

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. You represent that you have the legal right to use any payment method you provide.

3.3 Pricing

All prices are in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time without notice.

4. Shipping Policy

4.1 Shipping Options

We offer the following shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

4.2 International Shipping

We ship globally, excluding some Asian countries and remote areas. International customers are responsible for any customs fees, taxes, or import duties that may apply.

4.3 Delivery Issues

If your order hasn’t arrived within the estimated delivery window, please contact us at [email protected]. We will work with the carrier to locate your package.

5. Returns and Refunds

5.1 Return Eligibility

To be eligible for a return or exchange:

  • You must initiate the return within 15 days of receiving your order
  • Items must be unused, in original condition with all packaging and tags
  • Proof of purchase (order number) is required

5.2 Return Process

To initiate a return:

  1. Email us at [email protected] within 15 days of delivery with your order number, item name, reason for return, and preferred resolution
  2. Wait for our team to respond with return instructions (within 2 business days)
  3. Package the item securely with all original packaging, accessories, and tags
  4. Ship your return to: Decora Shop Returns, 2224 Berry Street, Colorado Springs, CO 80907, United States

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Please allow an additional 5-10 business days for your bank to process the refund.

6. Damaged or Incorrect Items

If you receive a damaged item or wrong product:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a replacement or refund at no additional cost
  • In some cases, we may provide a prepaid return label

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Decora Shop or its content suppliers and protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

Decora Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use the website or services
  • Any unauthorized access to or alteration of your transmissions or data
  • Any products or services obtained through the website
  • Any third-party conduct or content on the website

Our total liability for any claim related to our website or products shall not exceed the amount you paid for the product giving rise to the claim.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of law provisions.

10. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after such changes constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Decora Shop
2224 Berry Street
Colorado Springs, CO 80907
United States
Email: [email protected]