At Decora Shop, we want you to be completely satisfied with your home decor purchases, whether it’s one of our luxurious accent rugs, elegant table lamps, or charming artificial wreaths. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused, in its original condition, and in the original packaging
  • All tags and labels must be intact
  • Proof of purchase or order number is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following items:

  • Artificial Flowers & Plants (due to potential damage during return shipping)
  • Candles (flammable items cannot be resold)
  • Doormats (hygiene reasons)

Please inspect these items carefully upon arrival.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Decora Shop items:

  1. Contact Our Team
    Email us at [email protected] within 15 days of receiving your order. Use the template below for your request.
  2. Wait for Approval
    Our customer service team will review your request and send return instructions within 2 business days.
  3. Package Your Item
    Securely pack the item in its original packaging with all accessories and tags included.
  4. Ship Your Return
    Send the package to our return center at:
    Decora Shop Returns
    2224 Berry Street
    Colorado Springs, CO 80907
    United States

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Decora Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Reason for Return/Exchange: [Brief Explanation] – Preferred Resolution: [Refund/Exchange for (specify product if exchanging)] Please let me know the next steps. I’ve reviewed the return policy and confirm the item is unused, in original condition with all packaging and tags. Thank you, [Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Refund Method: Your refund will be processed to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear in your account

For exchanges, we will ship your new item once the return is received. Shipping times follow our standard delivery estimates.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected] with photos of the issue
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item using a prepaid shipping label

Our Commitment to You

Just as we carefully curate our collections of area rugs, wall accents, and lighting solutions, we handle every return with attention to detail and respect for your home decor needs. Our goal is to make the process as seamless as arranging the perfect throw pillows on your sofa.

For any questions about our return policy, don’t hesitate to contact our customer care team.