Welcome to our Frequently Asked Questions page. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer care team at [email protected].

About Decora Shop

What is Decora Shop’s style and product focus?
Decora Shop specializes in curated home accents that blend style and comfort for modern living spaces. Our collection includes accent rugs, artificial plants, lighting solutions, textiles, and wall decor designed to elevate contemporary interiors with effortless sophistication.
Who is the typical Decora Shop customer?
Our target customers are style-conscious homeowners and renters looking to refresh their spaces with quality decor items. They appreciate thoughtful design, value convenience in shopping and delivery, and enjoy mixing different elements to create personalized, cozy environments.

Product Questions

Are your artificial plants realistic looking?
Yes! We carefully select artificial plants and flowers that feature natural-looking details and high-quality materials to bring lifelike beauty to your space without the maintenance.
How do I choose the right size rug for my space?
Our product pages include detailed measurements for each rug. As a general rule, allow 18-24 inches of bare floor around the edges of area rugs in living spaces, and choose runners that leave 4-6 inches of flooring visible on either side in hallways.
Are your candles scented?
Product descriptions specify whether candles are scented or unscented. We offer both options to suit different preferences and sensitivities.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient options:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with tracking
– Free Shipping (orders over $50): 15-25 business days via EMS with tracking
How long does order processing take?
All orders require 1-2 business days for processing before shipping. Delivery times begin after this processing period.
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. International customers may experience slightly longer delivery times due to customs processing.
How are fragile items packaged?
Items like picture frames, candles, and lamps receive special protective packaging with cushioning materials to ensure safe arrival.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be in original condition with all packaging. International customers are responsible for return shipping costs.
How do I initiate a return?
Please email our customer care team at [email protected] with your order number and reason for return. We’ll provide return instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store full credit card numbers on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and enjoy faster checkout.

Contact Information

How can I contact Decora Shop?
Our customer care team is available via email at [email protected]. Our physical address is:
2224 Berry Street, Colorado Springs, US 80907
Do you have a phone number for customer service?
Currently, we provide support exclusively via email to ensure we can thoroughly document and address all inquiries. This allows us to serve our global customer base more effectively across different time zones.

Still have questions? Our team is always happy to help you create spaces that tell your unique story. Email us at [email protected].